FAQs

Ordering & products

Are your tools safe for puppies and kittens?

Yes. Every Snout & Tail tool is rounded, non-toxic, and vet-approved for pets 8 weeks and older.

How do I choose the right tool for my pet?

Each product page lists the coat types and sizes it works best for. If you're unsure, email us with your pet's breed and we'll recommend the right fit.

Shipping & delivery

How fast is shipping?

Orders placed before 2pm ET ship the same business day from our US warehouse and typically arrive in 2–4 business days.

Do you ship outside the US?

Right now we ship across the United States, with Canada coming soon. Join the Pack to hear first.

Returns & guarantee

What if my pet doesn't like it?

You have 60 days to try any tool risk-free. If it's not a fit, we refund every cent and cover return shipping.